How Centinela overcame unfounded accessibility lawsuits

Lia Ciner Claster
Last updated on April 6, 2025

Centinela Feed, a leading pet supply retailer in Southern California and accessiBe customer, found itself targeted by an accessibility lawsuit in August 2023, when a complaint was filed alleging that its website violated the California UNRUH Civil Rights Act.

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In this case study you will learn how:

  • Centinela Feed was given the tools and support it needed to fight off these unfounded claims in court
  • The case against Centinela Feed was dismissed within just two and a half months
  • Centinela Feed incurred zero settlement costs

Quote from Quade Story, Senior E-Commerce Division Manager at Centinela Feed: "Unfortunately, we live in a very litigious society, and anyone can sue anyone for any reason with or without proper cause. That’s what happened to us.

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