As websites grow in size and complexity, achieving optimal accessibility requires more than just a strong foundation. AI-driven automation provides a powerful starting point, but with expert guidance, it can be refined and adapted to meet the sophisticated demands of larger websites and digital platforms.
That’s why accessiBe created Manual Testing and Custom Remediation (MTCR):
A service that combines expert manual testing with tailored enhancements to accessWidget, helping businesses achieve stronger accessibility outcomes and meet their compliance goals with confidence.
Enhanced accessibility for Scale and Enterprise customers
Organizations operating at scale typically manage large, complex websites with advanced structures and functionality.
This complexity introduces unique accessibility challenges.
In legal cases, U.S. courts tend to apply the Americans with Disabilities Act (ADA) more stringently to larger organizations, expecting a closer alignment with the Web Content Accessibility Guidelines (WCAG) guidelines under the law.
Research conducted by accessiBe supports this trend, showing that websites with higher traffic are significantly more likely to face legal action over accessibility issues:
Sites receiving between 30,000 and 100,000 monthly visits are almost 2.5 times more likely to face legal action, while sites with over 100,000 monthly visits are nearly 4 times more likely.
To help meet these heightened expectations, and to expand on accessWidget’s strong AI foundation, accessiBe developed Manual Testing and Custom Remediation (MTCR):
A service that provides targeted support for Scale and Enterprise customers, through expert manual testing and tailored enhancements to accessWidget.
Breaking down MTCR: A dual approach for optimal accessibility
MTCR is structured around a two-phase approach:
- Expert manual testing to identify areas that require additional attention
- Custom enhancements are then applied to accessWidget to address those findings and optimize accessibility
Let’s break down each step:
Manual testing
The first stage of MTCR involves a comprehensive, expert-led manual inspection of the website’s core user flows.
Accessibility specialists test key interactions and user journeys using both keyboard navigation and screen readers to simulate real-world user experiences.
The user flows inspected during this phase typically include:
- Navigating menus and submenus
- Activating skip links to jump between major content sections
- Using search functionality to locate and interact with site content
- Interacting with promotional content and dialogs, such as pop-ups or banners
- Accessing repeated controls like login, signup, account menus, and shopping carts
- For eCommerce sites: Completing essential eCommerce actions, such as selecting products, adding items to the cart, and proceeding to checkout
Custom remediation
After the manual testing phase is complete, the findings are used to customize accessWidget’s behavior to better support the site's accessibility needs.
Adjustments are specifically targeted to address the areas identified during testing, such as improving skip link functionality, enhancing focus indicators, refining element labeling, and strengthening the site’s semantic structure.
This customization ensures that accessWidget is optimized for the site’s unique navigation patterns, interactive components, and content layouts.
Additional protections and features for Scale and Enterprise customers
In addition to MTCR, Scale and Enterprise customers also benefit from a broader suite of protections designed to support their accessibility and compliance efforts, including:
- Comprehensive litigation support to assist customers throughout potential legal proceedings
- Consultations with leading ADA attorneys to help guide accessibility strategy and ensure alignment with legal expectations
- A $20k monetary pledge to help cover the cost of court-ordered damages in the event of an adverse ruling
Together, these services provide a strong, proactive framework for navigating today’s increasingly complex accessibility and compliance landscape with greater confidence.
MTCR: Get the most out of automation and human expertise
As legal expectations rise and larger websites face greater scrutiny, taking proactive steps toward stronger accessibility is more important than ever.
MTCR was built to help organizations like yours address these challenges head-on, combining expert manual testing with tailored enhancements to accessWidget to create a more resilient, accessible digital experience.
Whether you're managing a growing site or operating at enterprise scale, MTCR gives you a clear, confident path to meet today’s compliance demands, while maintaining optimal levels of accessibility and inclusion.
